Category Archives: PR

Social Media: For Artists, Small Biz and Non-profit Organizations

I am writing this post on a hot Sunday afternoon in Dallas, Texas, where the temperature outside is 104 F/40 C. So as an antidote, let me write a post that is cool and fun to read (and watch).

When we talk about Social Media Marketing and Social CRM, we are often referring to large corporations with big marketing budgets for advertising and brand promotion. Case in point is the recent YouTube campaign by P&G for one of its brand, Old Spice (for more on it, see my post titled Old Spice: The best Social CRM campaign till date). [pullquote] Social Media channels such as YouTube, Facebook and Twitter provide great platform for engaging customers, fans or patrons for not only big business, but  artists, non-profit and small business organizations too by leveling the playing field. All that matters on Social media channel is the power of idea. [/pullquote]

It is important to note that Social Media channels such as YouTube, Facebook and Twitter provide great platform for engaging customers, fans or patrons for not only big business, but  artists, non-profit and small business organizations too by leveling the playing field. All that matters on Social media channel is the power of idea. If the idea is good, it can quickly go viral and provide publicity worth millions of dollar almost instantly. And best part is Social Media channels are free to use and Social Media content or campaign can be created cost-effectively to fit budget of any size.

Here’s an example of Social Media engagement of fans by famous Colombian singer, songwriter and musician, Shakira. Please note that this interview with Shakira was “completely powered by YouTube users” as questions were submitted by YouTube users from around the world and were selected based on number of votes each question received. [pullquote] And best part is Social Media channels are free to use and Social Media content or campaign can be created cost-effectively to fit budget of any size. [/pullquote] Isn’t that a great way to engage fans on Social Media? Best part is this can be done cost effectively for any small business, artist or non-profit organization from any where in the world, something we couldn’t have imagined even a few years back.

Watch this excellent YouTube interview with Shakira and do share your thoughts and comments on how Social Media can effectively be used by artists, non-profit and small business organizations:

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List of posts by @HKotadia on CustomerThink.com #sCRM #pr #e20

Blog Post Title

Cognitive Surplus: Implications for Social CRM

From Search to Share: How Google can win in Social Age

Knowledge Management critical in Social CRM

Social Media: The New Front End of CRM System

Why Social Media will drive adoption of SaaS CRM

CRM Paradigm Shift

8 Must Read Blog Posts on Social CRM

5 Lessons Social CRM can Learn from CRM

How IT Services Companies can prepare for Social CRM opportunity

Social CRM: M&A deals indicate market consolidation. Who’s Next?

Social CRM: Don’t wait for Social Media “Oil Slick”

Social CRM: Huge opportunity for IT, BPO Companies

Rise of Social CRM and how IT & BPO Companies can Profit from it

Definition of Social CRM – Questions & Answers

Definition of Social CRM – Explained!

LinkedIn CEO on the Professional Network and Going Public

How Customer Engagement will determine winning brands in Social Era

Reasons why Foursquare is the hottest Social Network on the web

Secret of Ford’s Social Media Success

What if James Cameron directs Avatar like movie on Social CRM ….

Social CRM: Take the Leap of Faith

Perfect Tango: Social Media and Smart Phones

Social Games market to touch $15 Billion in 5 years!

What does it take to succeed in Social Games?

Facebook and Social Games

Social Media Vision 2020

Social Media turning Marketers into Media Companies?

Really? Social Media Better Done “In house”

Cisco and Pepsico CEOs on Social Networking

Should Companies restrict Employees’ Social Media use?

Definition: Social CRM

Social Media and Real Time News

Dear CEOs, please Tweet!

Socialnomics author Erik Qualman on impact of Social Media

Social CRM: Top priority for CMOs

Kodak CMO Jeff Hayzlett on his use of Twitter

CES 2010: Cool Tech Toys!

What Comes Next in Social Media?

2010: The Rise of Social Media in Asia

Employees Are Social Media Marketers

Top 50 Facebook Pages

2010: Year of Social CRM

Goodbye 2009, Welcome 2010

Social Media and Divorce

Social Media: Platform or Provocation for Innovation?

Secret of Dell’s Social Media Success

Social Media: Hype or Real?

What drives Company valuation in Social Media?

Social Media and Employee Engagement: Case Studies

TED Talk by Alexis Ohanian on How to make a splash in Social Media

Social Media ROI for Dummies

B2B: Business Case for Social Media

Social Media and Co-creation of New Products: Del Monte Case Study

Tiger Woods, Brand Crisis and Social Media

Why NOW is the time to invest in Social CRM

Brand Advocacy and Social Media

CDC’s Social Media Initiatives

Tom Peters on being Passionate about your work

Social Media and “real-time” Word of Mouth

Seth Godin on Blogging and Social Networking

Those who understand Social Media don’t talk about ROI

What DARPA’s Red balloon contest can teach Social Media Pros

Dear CMOs, Wake up to Social Media challenge

What is Social CRM and why it is important

When it comes to Social Media, CEOs and CMOs should lead from the front

Knowledge Management critical in Social CRM #scrm | Dr. Harish Kotadia

In my previous post titled Social Media: The New Front End of CRM System, I highlighted how Social Media has empowered customers like never before as they discuss about brands/products and their likes/dislikes on Social Media channels. This presents an invaluable and “never before” opportunity to learn from customers in real-time. For this, companies need to Listen and Learn from what customers are saying and Engage them in meaningful conversations.

Social Media channels can generate tremendous amount of information and customers decide the format and content of information. It is no longer enough just to have a database as in traditional CRM systems since companies don’t control content and format of information. We need Knowledge-base to effectively learn from customers and engage them on Social Media channel. Social Media monitoring is not enough and companies need to invest in Knowledge Management tools to continuously learn and evolve. Knowledge Management comprises of ‘a range of strategies and practices used to identify, create, represent, distribute and enable adoption of insights and experiences’.

Knowledge Management tools are critical in learning from customers and adapting to change. And unless companies learn and adapt on the basis of inputs received from their customers, it is very difficult to engage them and build trust and brand loyalty, the essence of Social CRM. Only companies that learn and evolve continuously, and engage and respond to their customers’ needs will thrive in Social Age.

What do you think? Do you agree that Knowledge Management is critical in Social CRM? Or you think that is not the case. Please do share your thoughts. Look forward to hearing from you:

This is a repost from blog of Dr. Harish Kotadia, originally posted at: http://hkotadia.com/archives/2764

Q&A: Definition of Social CRM | Dr. Harish Kotadia

In my previous post titled Definition of Social CRM – Explained!, I provided a detailed explanation about what is Social CRM. I received many excellent comments in response to that post and wanted to answer some of the questions about the definition.

To begin with let me reiterate the definition of Social CRM:

Social CRM is the business strategy of engaging customers through Social Media with goal of building trust and brand loyalty.

Loyalty is defined as attitude towards a brand that inclines a customer to repurchase it and/or recommend it to others. Social CRM and Social Media are more about building trust and managing loyalty with customers than about managing relationships or transactions, which are focus areas of “traditional” CRM.

Now on to the questions:

Q: Why this definition refers to Social CRM as a business strategy and not calling it technology, system, processes etc.. etc..?

A: Strategy is a plan of action designed to achieve a particular goal. Social CRM is a plan of action to build Trust and Loyalty. Calling Social CRM “technology”, “system” and “processes” is a misnomer. While executing Social CRM (strategy), technological tools will be used to achieve the goal – but tools are different from plan. It is very important to remember this distinction between Strategy (plan) and Tools (technology, systems).

Q: If Social CRM is a strategy, why mention Social Media in the definition?

A: It is very important to mention Social Media in the definition because Social Media has introduced the “trust” dimension to marketing equation. Before the Social Media age, Trust in marketing relationship was limited to face-to-face interactions (like friendly neighborhood coffee shop or grocery shop). What Social Media has done is to make it possible for any one to have the same sort of one-to-one relationship irrespective of geography. This kind of one-to-one relationships based on mutual “trust” are not possible through “traditional” CRM channels like phone, mail or emails. Moreover, interactions via Social Media are not only “public”, but are indexed and displayed by most search engines in “real time”, thereby having the potential to influence consumer behavior on a massive scale. Effective use of Social Media channels and tools are critical to successful execution of Social CRM strategy, hence I have included Social Media in my definition.

Q: sCRM helps companies make sense of and act on data that they collect from social customer interactions. This can be via phone, email, feedback forms, or anything else. Companies don’t have to use Social Media to do this.

A: Social CRM strategy can help companies “make sense of and act on data that they collect from social customer interactions”. But that is only part of the equation (Listen and Learn). Social Media is much more powerful than being just a medium for listening and learning. It provides a platform for engaging customers in a meaningful conversation for building Trust and Loyalty, and that is what Social CRM is about. Not just for “recording” or “managing transactions” of Customers’ Social Interactions.

Q: What is in it for the consumer?

A: Loyalty, Trust and Engagement. Company has to “earn” trust and loyalty of its Customers through Engagement. And to earn that trust and loyalty – a company has to consistently delight/exceed expectation of customers. This is the big deal for customers. Company doing all it can to earn that Loyalty (providing great product, service at competitive prices – Value for money). This is what is in there for the Customers. Customer is the King (or Queen) in Social Age!

Q: Why your definition is company and business centric?

A: Social CRM is for companies as companies are going to engage customers – not other way around. You have to view customer engagement from stand point of the company not customer.

Hope this post answers many common questions relating to Social CRM. Would love to hear from you, so please share your thoughts and opinion on what is Social CRM.

 

Q&A: Definition of Social CRM | Dr. Harish Kotadia

In my previous post titled Definition of Social CRM – Explained!, I provided a detailed explanation about what is Social CRM. I received many excellent comments in response to that post and wanted to answer some of the questions about the definition.

To begin with let me reiterate the definition of Social CRM:

Social CRM is the business strategy of engaging customers through Social Media with goal of building trust and brand loyalty.

Loyalty is defined as attitude towards a brand that inclines a customer to repurchase it and/or recommend it to others. Social CRM and Social Media are more about building trust and managing loyalty with customers than about managing relationships or transactions, which are focus areas of “traditional” CRM.

Now on to the questions:

Q: Why this definition refers to Social CRM as a business strategy and not calling it technology, system, processes etc.. etc..?

A: Strategy is a plan of action designed to achieve a particular goal. Social CRM is a plan of action to build Trust and Loyalty. Calling Social CRM “technology”, “system” and “processes” is a misnomer. While executing Social CRM (strategy), technological tools will be used to achieve the goal – but tools are different from plan. It is very important to remember this distinction between Strategy (plan) and Tools (technology, systems).

Q: If Social CRM is a strategy, why mention Social Media in the definition?

A: It is very important to mention Social Media in the definition because Social Media has introduced the “trust” dimension to marketing equation. Before the Social Media age, Trust in marketing relationship was limited to face-to-face interactions (like friendly neighborhood coffee shop or grocery shop). What Social Media has done is to make it possible for any one to have the same sort of one-to-one relationship irrespective of geography. This kind of one-to-one relationships based on mutual “trust” are not possible through “traditional” CRM channels like phone, mail or emails. Moreover, interactions via Social Media are not only “public”, but are indexed and displayed by most search engines in “real time”, thereby having the potential to influence consumer behavior on a massive scale. Effective use of Social Media channels and tools are critical to successful execution of Social CRM strategy, hence I have included Social Media in my definition.

Q: sCRM helps companies make sense of and act on data that they collect from social customer interactions. This can be via phone, email, feedback forms, or anything else. Companies don’t have to use Social Media to do this.

A: Social CRM strategy can help companies “make sense of and act on data that they collect from social customer interactions”. But that is only part of the equation (Listen and Learn). Social Media is much more powerful than being just a medium for listening and learning. It provides a platform for engaging customers in a meaningful conversation for building Trust and Loyalty, and that is what Social CRM is about. Not just for “recording” or “managing transactions” of Customers’ Social Interactions.

Q: What is in it for the consumer?

A: Loyalty, Trust and Engagement. Company has to “earn” trust and loyalty of its Customers through Engagement. And to earn that trust and loyalty – a company has to consistently delight/exceed expectation of customers. This is the big deal for customers. Company doing all it can to earn that Loyalty (providing great product, service at competitive prices – Value for money). This is what is in there for the Customers. Customer is the King (or Queen) in Social Age!

Q: Why your definition is company and business centric?

A: Social CRM is for companies as companies are going to engage customers – not other way around. You have to view customer engagement from stand point of the company not customer.

Hope this post answers many common questions relating to Social CRM. Would love to hear from you, so please share your thoughts and opinion on what is Social CRM.

 

Definition: Social CRM | Dr. Harish Kotadia

Social Media and Social CRM being so new, one is often asked the question what is Social CRM and how is it different from “traditional” CRM?

Social CRM is the business strategy of engaging customers through Social Media with goal of building trust and brand loyalty. Loyalty is defined as attitude towards a brand that inclines a customer to repurchase it and/or recommend it to others.

Social CRM and Social Media are more about building trust and managing loyalty with customers than about managing relationships or transactions, which are focus areas of “traditional” CRM.

For more, see blog of Dr. Harish Kotadia http://hkotadia.com/archives/1648

@HKotadia’s Tweets on Social Media and Social CRM: January 7 to 14, 2010

This is a repost from blog of Dr. Harish Kotadia originally posted here: http://hkotadia.com/archives/1439

 

  1. Sharing is how you build a Brand http://bit.ly/8VHUCs
  2. Why the mobile Web matters for marketing http://bit.ly/55Zw3n
  3. Social Media is the ‘Last Mile’ – Part 2 – The Internal War http://bit.ly/71gM8H
  4. How to Get the Most out of Facebook’s Insights http://bit.ly/4xy2Fk
  5. Facebook staffing up for payments positions http://bit.ly/6J1VbI
  6. Groupon Train is Worth a Small Business Ride http://bit.ly/7lw68D
  7. Use it or lose it! 5 Tips on How to Keep Your Blogging Regular http://bit.ly/5ANQof
  8. Ten Common Mistakes in Web Promotion http://bit.ly/4PqZ80
  9. Andy’s Answers: How UPS protects its brand through social media http://bit.ly/8sRiFJ
  10. What Really Affects Behavior? http://bit.ly/7ug8Xp
  11. Vanksen’s Marketing 2.0 Trends for 2010 http://bit.ly/5TvhMy
  12. Can Social Media Comments Actually Affect Your Credit? Yup. http://bit.ly/5xJ5M2
  13. Americanize This! Google Changing My Search Spelling By Default http://bit.ly/7aUUif
  14. Giving your digital campaigns momentum – the McDonald’s Flavourhood example http://bit.ly/8tpRmk
  15. The Point of Social Media Is the Social, Not the Media – ChicagoNow (blog) http://bit.ly/59XQru
  16. Topic Hubs – How to Effectively Build Relationships with Bloggers http://bit.ly/6mj43F
  17. Cover story: Coke drops campaign sites in favour of social media – New Media Age http://bit.ly/7ndGv6
  18. Text Analytics Becomes More Valuable within Enterprise 2.0 http://bit.ly/7fF78E
  19. 7 Social Media Roles You Haven’t Considered http://bit.ly/8XlmEm
  20. Community Building Tips From Spike Jones http://bit.ly/7MziXr
  21. Google’s real time SEO ranking factors for Twitter http://bit.ly/55PwYu
  22. Facebook Growth Jumps to 350 million Users in 2009 http://bit.ly/7fdPTx
  23. AR Building Lets iPhone Users Read its Thoughts http://bit.ly/5bVfcX
  24. 5 Keys to Your Successful Personal Brand http://bit.ly/5E3a0M
  25. How to react to bad publicity on Facebook http://bit.ly/6EzHl9
  26. 11 Conversion Rate Optimization Lessons Learned in 2009 (and annual moz traffic stats) http://bit.ly/4qzwGw
  27. Luxury Brands Embrace Social Media – Destination CRM http://bit.ly/4MNmcE
  28. Steve Rubel On Digital Trends – BRITE 09 http://bit.ly/5UDdxB
  29. Reply to Facebook Comments via Email http://bit.ly/8FhUM0
  30. 30 Tips for Using Social Media in Your Business – Inc.com http://bit.ly/50PGLU
  31. Twitter Your Team to Victory – Wall Street Journal http://bit.ly/8pJOsX
  32. Case Study #2: How Lenovo Implemented Customer Service Social Media Best Practices http://bit.ly/8iYW2y
  33. If you do your job right, nobody will ask about social media ROI http://bit.ly/6BDwEW
  34. How WSJ Uses Social Media from Behind a Pay Wall http://bit.ly/6iLWSg
  35. Top 100 PR Blogs: January 2010 http://bit.ly/51gtpe
  36. Customer Engagement: Deepen Relationships with Community Marketing http://bit.ly/5jQju7
  37. Is Your Social Media On A Mission? 3 Questions To Ask http://bit.ly/6vANhG
  38. Google Battles Facebook with Friend Connect Now on Drupal, Joomla http://bit.ly/5bixbu
  39. Social Media Case Study: Vitamin Water’s Newest Flavour Created by Facebook Fans http://bit.ly/5JtwTS
  40. Why social media is a fulltime job http://bit.ly/74gTE9
  41. Social Media Insider: The Social Side Of CES http://bit.ly/6kdB1W
  42. Youth Like Video, Adults Like Photo’s; Social Media Age Differences http://bit.ly/57tNrQ
  43. Where the new customers are. http://bit.ly/5SjXrt
  44. The Marketer’s New Clothes http://bit.ly/8xxhFH
  45. Dropping In: 3 Tips to Survive the Coming Social Media Onslaught http://bit.ly/8bY8wP
  46. Social Media Power Profiles: Is Google In Your Mix? – Search Engine Land (blog) http://bit.ly/68fRpw
  47. How to Increase Your Marketing Force with Simple Inbound Marketing Tactics http://bit.ly/63DLqV
  48. Personal Brands Celebrate! http://bit.ly/4NAnNX
  49. Want to Friend Me on Facebook? Please Use My Public Page or LinkedIn Instead http://bit.ly/4JqR16
  50. Social Media Relationships Influence Buying Behavior http://bit.ly/7tb2bz
  51. 10 Steps to Encouraging Your Customers to Become Evangelists http://bit.ly/8mMXcB
  52. Get Your “Head” Out of Social! http://bit.ly/5J0Rr7
  53. Conversion Metrics for Business Blogging http://bit.ly/7Zp8oH
  54. 5 Social Media Secrets for 2010 http://bit.ly/5TfFEg
  55. A Customer Aware World http://bit.ly/8F7xwh
  56. Tip of the Week: How to Easily Share Docs on Twitter http://bit.ly/89TfIX
  57. The top ten Twitter statistics and analytics tools http://bit.ly/5uYfhV
  58. What you can learn from Mister Splashy Pants http://bit.ly/7O6xmI
  59. The Importance of Boundaries http://bit.ly/6jv9MH
  60. Building Social Bookmarking Networks 101 http://bit.ly/67JCoY
  61. 7 Overlooked Sources of Keyword Data http://bit.ly/7Ala9A
  62. This weeks #Social Media Tweetchat Topic: Socializing My Business – http://bit.ly/791L3r
  63. The Predictive Web http://bit.ly/5OCO71
  64. 9 practical ways to use Google Wave for business http://bit.ly/6N9U5w
  65. Social Media use by Fortune 100 companies http://bit.ly/4EBLRh
  66. 2010: The Rise of Social Media in Asia http://bit.ly/7jraR7
  67. CES 2010: Cool Tech Toys! http://bit.ly/5Y65Va
  68. Panel discussion, Great case studies: What Comes Next in Social Media? http://bit.ly/5SVT4L
  69. How to Back up Your Social Media Accounts http://bit.ly/6DgL3d
  70. How to Write Compelling Social News Headlines http://bit.ly/5CWUgB
  71. 5 Strategies For Improving Employee Involvement in B2B Social Media http://bit.ly/7ltj0O
  72. Disagree With Personal Branding? Read This! http://bit.ly/7Xn1IH
  73. Become a Marketing Superhero in 2010 – Part 3 – Power to the People! http://bit.ly/8B9zN4
  74. Using Search To Prove Social Media’s Value http://bit.ly/6WKpwF
  75. Pepsi’s Super Refreshing Social Play http://bit.ly/4pjmKD
  76. Social media meets the employee handbook – Bizjournals.com http://bit.ly/80eFek
  77. Tracking Social Media in Google Analytics http://bit.ly/4Ulnmv
  78. Beyond the Campaign: Crowdsourcing & Co-Creation with Glaceau http://bit.ly/56Hsgb
  79. Facebook boss: Privacy no longer a social norm http://bit.ly/6wvAde
  80. Social Media News Aggregation via Twitter http://bit.ly/6XdkAj
  81. YouTube video lands $30M Hollywood deal! http://bit.ly/75aFe2
  82. The 5 types of social currency by @stevesponder http://bit.ly/6eMhpD
  83. Jonathan Dodd: New media rewriting marketing theory – New Zealand Herald http://bit.ly/8slm7H
  84. Don’t Lose Your Social Media Joy http://bit.ly/8L4ExT
  85. The Crystal Ball of Technology http://bit.ly/7fKFD0
  86. Indonesia: Where Blackberry beats iPhone http://bit.ly/50pFmg
  87. Social Milestone » Blog Archive » San Francisco Earthquakes Get Their Own Geolocated Twitter.. http://bit.ly/6TNa6x
  88. Understand Your Twitter Followers With Ad.ly! http://bit.ly/5Mmo2H
  89. Matrix: Breakdown of Advocacy Marketing http://bit.ly/53gonI
  90. Social Media ROI Comes From IOR http://bit.ly/6R8hUP
  91. Breaking A Goal Into Metrics http://bit.ly/5UouSj
  92. Airline Social Media Strategies Vary – Aviation Week http://bit.ly/7FV9yU
  93. SMB’s Must Remember the Relationship Above All Else http://bit.ly/5JVx94
  94. The Confluence of Social and Search http://bit.ly/7BrEfk
  95. Google Local Storm is Brewing http://bit.ly/6e74Tn
  96. CRM and Social Media are totally separate topics…What the…!? – Automotive Digital Marketing … http://bit.ly/6TkKpq
  97. Reputation management tactics http://bit.ly/7Fm5aE
  98. How will you manage social media customer engagement in 2010? http://bit.ly/4NZamW
  99. Updating The Engagement Marketing Definition http://bit.ly/6zhuVw
  100. Social Media in Asia, excellent info by @ThomasCrampton http://bit.ly/7jraR7
  101. Smartphones as a marketing medium: are we there yet? http://bit.ly/710s15
  102. CES 2010 & Digital Hollywood – Gambling on Mobile & Social Media http://bit.ly/7IZ0P4
  103. 30 Fast Life SEO Tactics/Techniques for 2010 http://bit.ly/5VCbu0
  104. 5 Trends In Digital Marketing http://bit.ly/5AOMGf
  105. This Year, Say Yes to Saying No http://bit.ly/8AZ7wl
  106. Use social media to BUILD YOUR TRIBE – Milwaukee Small Business Times http://bit.ly/8JwYMf
  107. Starting 2010 with a flourish: Jive acquires Filtrbox http://bit.ly/6IJUko
  108. Case Study #1: How ACT! by Sage Software Transformed the Customer Experience By Social Media http://bit.ly/6rlgIM
  109. Has The Social Meteor Hit You? http://bit.ly/7OGJtR
  110. FastPencil for budding authors http://bit.ly/6LE9iL
  111. Employees Are Social Media Marketers http://bit.ly/8VdNRL
  112. The Importance Of Being Earnest With Your Content http://bit.ly/817Pfy
  113. 5 Online Marketing Resolutions for 2010 http://bit.ly/7flFLI
  114. The Business of Social Media: B2B and B2C Engagement by the Numbers http://bit.ly/4zPIVg
  115. Japanese social networking – it’s all mobile http://bit.ly/51CATI
  116. How Twitter, Posterous & Friends Make the World Safe for Pedestrians (or: “Still Think T.. http://bit.ly/85drul
  117. 2010 Has Started Off Fast http://bit.ly/8bzvuL
  118. Newswires Moving To “Performance-based” Pricing? Not So Fast http://bit.ly/4RCZpy
  119. LinkedIn Search Optimization (LSO) Critical for B2B Marketers http://bit.ly/823zsp
  120. Logical Shifts in “Social” for 2010 http://bit.ly/4pr9aG
  121. How to follow the CES action via the Social Web http://bit.ly/7slUfu
  122. Local PPC: Google AdWords GeoAttribution Is Inaccurate http://bit.ly/7WBb1d
  123. Jive Software Acquires Social Media Monitoring Startup Filtrbox http://bit.ly/6tvlKw
  124. Social Media and the Future of Sports http://bit.ly/5v1eDH
  125. Social web involvement http://bit.ly/8thhAs
  126. Chasing Social Media Results? http://bit.ly/8WyL0a
  127. Tweetups & suggestion for Twtvite http://bit.ly/4rahXs
  128. 10 Search Engines Powered by Twitter http://bit.ly/5ZTooo
  129. Need To Build A Community? Learn From Threadless http://bit.ly/8GnKDp
  130. Consistency – The Key To Successful Blogging http://bit.ly/4QfBoY
  131. Fire your social media manager http://bit.ly/4xtiKE
  132. How to Quickly Check Tweets Related to Any Web Page http://bit.ly/8AhoG2

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