FedEx learns Social CRM lesson, the hard way! | Dr. Harish Kotadia

Here’s an excellent example of the importance of responding to a Social Media crisis before it is too late. On December 19th, 2011, a YouTube user (username “goobie55”) uploaded video of a FedEx delivery person throwing a video monitor into his/her yard. In goobie55’s words: “Here is a video of m

Comments are closed.