Over the past few weeks, I have received several requests via Twitter, LinkedIn and eMail requesting for information on what is Social CRM and how is it likely to shape CRM and Marketing in months and years ahead.
To answer some of these questions, here’s a short list of my blog posts on the subject published in last one year. Hope this helps in answering some of the frequently asked questions regarding Social CRM. If not, please do leave a comment and will respond to it. Happy reading!