8 Must Read Blog Posts on Social CRM

Social CRM is a very popular term these days on Social Networking sites like Twitter and Facebook. But in spite of all the buzz surrounding the term, there’s lot of confusion as to what it means and how it can help business.

To answer some of the questions, here is a list of eight must read blog posts on Social CRM. Happy Reading!

This is a repost from blog of Dr. Harish Kotadia, originally posted at http://hkotadia.com/archives/2505


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