Social CRM is a very popular term these days on Social Networking sites like Twitter and Facebook. But in spite of all the buzz surrounding the term, there’s lot of confusion as to what it means and how it can help business.
To answer some of the questions, here is a list of eight must read blog posts on Social CRM. Happy Reading!
- 2010: Year of Social CRM
- Definition of Social CRM – Explained!
- Definition of Social CRM – Questions & Answers
- How Customer Engagement Will Determine Winning Brands in Social Era
- Social CRM: Take the Leap of Faith
- Brand Crisis and Social Media
- Social CRM: Don’t wait for Social Media “Oil Slick”
- 5 Lessons Social CRM can Learn from CRM
This is a repost from blog of Dr. Harish Kotadia, originally posted at http://hkotadia.com/archives/2505