100 Char #sCRM Def: Social CRM is biz strategy of engaging customers through Social Media for building trust and loyalty | Dr. Harish Kotadia

Here’s a 100 character definition of Social CRM: Social CRM is biz strategy of engaging customers through Social Media for building trust and loyalty.

Read this post to know more: http://www.customerthink.com/blog/definition_of_social_crm_explained

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