Here’s an excellent example of the importance of responding to a Social Media crisis before it is too late. On December 19th, 2011, a YouTube user (username “goobie55″) uploaded video of a FedEx delivery person throwing a video monitor into his/her yard. In goobie55′s words: “Here is a video of m
via hkotadia.com
This is a repost from blog of Dr. Harish Kotadia originally posted at http://HKotadia.com/
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