Why Big Data Analytics is The Next Big Opportunity for Outsourcing Companies

Big Data Analytics is making big headlines these days. Just check out a few from recent past: Big Data — Big Money Says It Is A Paradigm BusterĀ - Forbes.com For Start-Ups That Aim at Giants, Sorting the Data Cloud Is the Next Big ThingĀ - The New York Times Accel Makes Big Commitment To Bi

This is a repost from blog of Dr. Harish Kotadia originally posted at http://HKotadia.com/

3 New Year’s Resolutions that should be on Every CEOs List for 2012

After Outcry, Verizon Abandons $2 Fee” screams a headline from today’s online edition of the New York Times. And the article makes it very clear that Social Media played no small role in telecom giant’s hasty retreat from levying a new $2 fee on bill payments. This story is a harbinger of things to

This is a repost from blog of Dr. Harish Kotadia originally posted at http://HKotadia.com/

2012: Year of Empowered and Assertive Digital Customer

As 2011 comes to an end and as we look forward to celebrating New Year 2012, one thing that strikes most looking back is the massive increase in ownership and usage of Smartphones and Tablet computers. Just consider following headlines in the last few days: “On Christmas day alone, a total o

This is a repost from blog of Dr. Harish Kotadia originally posted at http://HKotadia.com/

FedEx learns Social CRM lesson, the hard way! | Dr. Harish Kotadia

Here’s an excellent example of the importance of responding to a Social Media crisis before it is too late. On December 19th, 2011, a YouTube user (username “goobie55″) uploaded video of a FedEx delivery person throwing a video monitor into his/her yard. In goobie55′s words: “Here is a video of m

This is a repost from blog of Dr. Harish Kotadia originally posted at http://HKotadia.com/

Why ‘Social’ will drive growth in 2012 | Dr. Harish Kotadia

Time flies! Here we are just a few days before Christmas and looking back at 2011, I cannot help but wonder at the amazing speed with which the year flew by! 2011 will be remembered for the effective role Social Media played in activist movements across the globe. Looking at the future, one c

This is a repost from blog of Dr. Harish Kotadia originally posted at http://HKotadia.com/